Carr's
Points, Arged and Snarked
This is an absurdly detailed list of things Carr says in his article.
Your list only needs to be about ten items. The trick is to look for the
most significant and controversial things. If you can identify the
absolutely most significant things he says, your list can be pretty short.
Now, assuming that the list is only really required to include really,
really significant items, take a look at my list, and see if I
caught any critically significant items that you didn't.
”
- 0. A respected businessman with whom I discussed the theme of this
article remarked with some heat, “You mean to say you’re going to
encourage men to bluff? Why, bluffing is nothing more than a form of
lying! You’re advising them to lie!”
- ---- It
all depends on what you mean by "bluffing", doesn't it?
- 1. I agreed that the basis of private morality is a respect for truth
and that the closer a businessman comes to the truth, the more he
deserves respect.
- ---- Meh.
Maybe there's a private morality where we beat up
businessmen, and the more you beat up, the more you deserve respect.
- 2. At the same time, I suggested that most bluffing in business might
be regarded simply as game strategy
- ----
Most mafia killings might be regarded simply as interpretive dance,
but so what?
- 3. —much like bluffing in poker, which does not reflect on the
morality of the bluffer.
- ---- You do know that life is not one
big game of poker, right?.
- 4. I quoted Henry Taylor, the British statesman who pointed
out that “falsehood ceases to be falsehood when it is understood on all
sides that the truth is not expected to be spoken”
- ---- So a lie isn't a lie when everyone
know you're lying. So why lie, if no-one ever believes you? (ARGUMENT?)
- 5. —an exact description of bluffing in poker, diplomacy, and
business.
- ----Diplomats who lie often cause huge
damage in the long run. The mere fact that they do lie doesn't make it
okay.
- 6. I cited the analogy of the criminal court, where the criminal . . .
.
- ----
You mean the defendant. And the fact that defendants
sometimes lie is considered a problem. It's not considered okay.
- 7. . . . is not expected to tell the truth when he pleads “not guilty.
- ----
Have you never heard of perjury? People who lie on oath can be sent to
prison. The courts can only work if witnesses generally tell the
truth..
- 8. Everyone from the judge down takes it for granted that the job of
the defendant’s attorney is to get his client off, not to reveal the
truth;
- ---- Defense attorneys are officers of
the court. They are not legally allowed to lie..
- 9. and this is considered ethical practice.
- ---- Withholding, yes. But telling lies
is not considered ethical. And even if it was
considered ethical, that wouldn't make it morally okay.
- 10. I mentioned Representative Omar Burleson, the Democrat from Texas,
who was quoted as saying, in regard to the ethics of Congress, “Ethics
is a barrel of worms”1—
- ---- I expect he was a lying scumbag,
unfit to hold office. And this sounds like a cop-out..
- 11. a pungent summing up of the problem of deciding who is ethical in
politics.
- ---- .No they don't. They really, really
don't. We can figure out who is and isn't ethical by tracking their
actual behavior.
- 12. — I reminded my friend that millions of businessmen feel
constrained every day to say yes to their bosses when they secretly
believe no and that
- ---- because their bosses are bags of
scum who abuse their power. I have no problem with people who have to
lie to evil bosses.
- 13. this is generally accepted as permissible strategy when the
alternative might be the loss of a job.
- ---- yes, except, for the boss whose
company went bust because an employee said "yes" when they were really
thinking "no"..
- 14. The essential point, I said, is that the ethics of business are
game ethics, different from the ethics of religion.
- ---- .and both are different from
morality. A religion can be just as evil as a bad corporation. Neither
get to set moral standards
- 15. He remained unconvinced. Referring to the company of which he is
president, he declared: “Maybe that’s good enough for some businessmen,
but I can tell you that we pride ourselves on our ethics. In 30 years
not one customer has ever questioned my word or asked to check our
figures. We’re loyal to our customers and fair to our suppliers. I
regard my handshake on a deal as a contract. I’ve never entered into
price fixing schemes with my competitors. I’ve never allowed my salesmen
to spread injurious rumors about other companies. Our union contract is
the best in our industry. And, if I do say so myself, our ethical
standards are of the highest!”
- ---- Well, that's nice. Do you think
those are good things? Do you think it's better to not
do these things?
- 16. He really was saying, without realizing it, that he was living up
to the ethical standards of the business game
- ---- No, he wasn't saying that. He was
saying the thing he said. .
- 17. —which are a far cry from those of private life.
- ---- Really? Do you have an argument
to support this claim?
- 18. Like a gentlemanly poker player, he did not play in cahoots with
others at the table, try to smear their reputations, or hold back chips
he owed them.
- ---- So what? Why should we care how
things are done in poker?
- 19. But this same fine man, at that very time, was allowing one of his
products to be advertised in a way that made it sound a great deal
better than it actually was.
- ---- Meh. Everybody does that, pretty
much. That doesn't make it okay, however.
- 20. Another item in his product line was notorious among dealers for
its “built-in obsolescence.”
- ---- Is this well-known? Do business
people make any effort to say to consumers "you should never trust
us"?
- 21. He was holding back from the market a much-improved product
because he did not want it to interfere with sales of the inferior item
it would have replaced.
- ----
Okay, that doesn't seem problematic to me. Business gotta
strategize.
- 22. He had joined with certain of his competitors in hiring a lobbyist
to push a state legislature, by methods that he preferred not to know
too much about, into amending a bill then being enacted.
- ---- All lobbyists are unscrupulous
filth, as are the people who hire them. Lobbyists should not be
allowed to exist.
- 23. In his view these things had nothing to do with ethics; they were
merely normal business practice. He himself undoubtedly avoided outright
false-hoods—never lied in so many words.
- ---- Soooooooooo, he thinks some things
are okay, but others are not okay. Whereas you, Mr. Carr,
think that all kinds of evil are fine if done by businesses for
profit.
- 24. But the entire organization that he ruled was deeply involved in
numerous strategies of deception.
- ---- That means he lies on a daily
basis. "Don Respecto has never killed anyone, but his crime family
kills people all over the place."
- 25. Pressure to Deceive. Most executives from time to time are almost
compelled, in the interests of their companies or themselves, to
practice some form of deception when negotiating with customers,
dealers, labor unions, government officials,
- ----To make money, mafiosi are compelled
to kill lots of innocent people
- 26. or even other departments of their companies.
- ---- To
make more money, mafiosi are compelled to kill fellow mafiosi
- 27. By conscious misstatements, concealment of pertinent facts, or
exaggeration—in short, by bluffing—they seek to persuade others to agree
with them.
- ---- Regular people do this stuff
too. They do it, to impress people, to get good jobs, to make friends,
and to feel better about
themselves,
- 28. I think it is fair to say that if the individual executive refuses
to bluff from time to time—if he feels obligated to tell the truth, the
whole truth, and nothing but the truth
- ----If not always telling the whole
truth is the entirety of bluffing, then of course bluffing
is okay. Not great, not good, but really not seriously wrong.
- 29. —he is ignoring opportunities permitted under the rules . . .
- ----Translation: Executives who don't
bluff can miss opportunities. This is true. Look at Bill Gates!
- 30. . . . .and is at a heavy disadvantage in his business dealings.
- ---- Translation:
Executives who don't bluff are at a disadvantage. Again true.
- 31. But here and there a businessman is unable to reconcile himself to
the bluff in which he plays a part. His conscience, perhaps spurred by
religious idealism, troubles him.
- ----if it's just bluffing, I don't
believe you.
- 32. He feels guilty; he may develop an ulcer or a nervous tic.
- ----again, -if
it's just bluffing, I don't believe you. I don't think bluffers feel
bad about bluffing.
- 33. Before any executive can make profitable use of the strategy of
the bluff, he needs to make sure that in bluffing he will not lose
self-respect or become emotionally disturbed.
- ---- Well, successful lying requires a
lot of self-confidence, sure.
- 34. If he is to reconcile personal integrity and high standards of
honesty with the practical requirements of business, he must feel that
his bluffs are ethically justified.
- ----You have no idea what integrity
is. It's possible that a person with integrity might sometimes bluff,
but feeling that it's ethical doesn't make it
ethical.
- 35. The justification rests on the fact that business, as practiced by
individuals as well as by corporations, has the impersonal character of
a game
- ----ARGUMENT! This is
the closest thing I've seen to a proper argument so far. (Question:
Does Carr give a reason to think business has the character
of a game?)
- 36. —a game that demands both special strategy and an understanding of
its special ethics.
- ---- This
is phrased to sound like Carr is stating an important truth. But
really it's just making an unsupported claim.
- 37. The game is played at all levels of corporate life, from the
highest to the lowest.
- ---- So corruption goes right to the
top. I'm not surprised.
- 38. At the very instant that a man decides to enter business, he may
be forced into a game situation, as is shown by the recent experience of
a Cornell honor graduate who applied for a job with a large company:
This applicant was given a psychological test which included the
statement, “Of the following magazines, check any that you have read
either regularly or from time to time, and double-check those which
interest you most: Reader’s Digest, Time, Fortune, Saturday Evening
Post, The New Republic, Life, Look, Ramparts, Newsweek, Business Week,
U.S. News & World Report, The Nation, Playboy, Esquire, Harper’s,
Sports Illustrated.” His tastes in reading were broad, and at one time
or another he had read almost all of these magazines. He was a
subscriber to The New Republic, an enthusiast for Ramparts, and an avid
student of the pictures in Playboy. He was not sure whether his interest
in Playboy would be held against him, but he had a shrewd suspicion that
if he confessed to an interest in Ramparts and The New Republic, he
would be thought a liberal, a radical, or at least an intellectual, and
his chances of getting the job, which he needed, would greatly diminish.
He therefore checked five of the more conservative magazines. Apparently
it was a sound decision, for he got the job.
- ----Good for him. Evil people have no
right to the truth, especially if they plan to discriminate against
people with different politics.
- 39. He had made a game player’s decision, consistent with business
ethics.
- ----more consistent with outsmarting
unprincipled people.
- 40. A similar case is that of a magazine space salesman who, owing to
a merger, suddenly found himself out of a job: This man was 58, and, in
spite of a good record, his chance of getting a job elsewhere in a
business where youth is favored in hiring practice was not good. He was
a vigorous, healthy man, and only a considerable amount of gray in his
hair suggested his age. Before beginning his job search he touched up
his hair with a black dye to confine the gray to his temples. He knew
that the truth about his age might well come out in time, but he
calculated that he could deal with that situation when it arose. He and
his wife decided that he could easily pass for 45, and he so stated his
age on his resume.
- ----to avoid age discrimination. (Given
that Carr keeps saying that businesses have a right to lie and cheat,
there's no way it's immoral to lie and cheat right back at them.)
- 41. This was a lie; yet within the accepted rules of the business
game, no moral culpability attaches to it.
- ----But the company would care if the
deception is uncovered.
- 42. The Poker Analogy. We can learn a good deal about the nature of
business by comparing it with poker.
- ----Only if it has been proved that
poker is an exact moral analog of poker. Which it isn't. ARGUMENT
- 43. While both have a large element of chance, in the long run
the winner is the man who plays with steady skill. In both games
ultimate victory requires intimate knowledge of the rules, insight into
the psychology of the other players, a bold front, a considerable amount
of self-discipline, and the ability to respond swiftly and effectively
to opportunities provided by chance.
- ----Duh
- 44. No one expects poker to be played on the ethical principles
preached in churches. In poker it is right and proper to bluff a friend
out of the rewards of being dealt a good hand. A player feels no more
than a slight twinge of sympathy, if that, when—with nothing better than
a single ace in his hand—he strips a heavy loser, who holds a pair, of
the rest of his chips. It was up to the other fellow to protect himself.
- ----Here's where you confuse morality
with religion. And poker is just a game. Played for amusement. Except
when it's played to extract money from naive people.
- 45. In the words of an excellent poker player, former President Harry
Truman, “If you can’t stand the heat, stay out of the kitchen.” If one
shows mercy to a loser in poker, it is a personal gesture, divorced from
the rules of the game.
- ----Red Herring fallacy..
- 46. Poker has its special ethics, and here I am not referring to rules
against cheating. The man who keeps an ace up his sleeve or who marks
the cards is more than unethical; he is a crook, and can be punished as
such
- ----Just like morality. However, I think
the kinds of deception allowed by poker are not the kinds allowed by
morality.
- 47. —kicked out of the game or,—in the Old West, shot.
- ----Man, it would be great if we could
shoot business people who lie to us.
- 48. In contrast to the cheat, the unethical poker player is one who,
while abiding by the letter of the rules, finds ways to put the other
players at an unfair disadvantage. Perhaps he unnerves them with loud
talk. Or he tries to get them drunk. Or he plays in cahoots with someone
else at the table. Ethical poker players frown on such tactics.
- ----Okay, are you saying such things as
these are not okay in business?
- 49. Poker’s own brand of ethics is different from the ethical ideals
of civilized human relationships. The game calls for distrust of the
other fellow. It ignores the claim of friendship. Cunning deception and
concealment of one’s strength and intentions, not kindness and
openheartedness, are vital in poker. No one thinks any the worse of
poker on that account.
- ----I do.
- 50. And no one should think any the worse of the game of business
because its standards of right and wrong differ from the prevailing
traditions of morality in our society.
- ----Why not? Seriously, you haven't
given any real reason for thinking that business really does have
different standards of right and wrong
- 51. This view of business is especially worrisome to people without
much business experience.
- ----This
is the common rhetorical tactic of denigrating people who don't agree
with you. You have no argument, so you sneer at you opponents.
- 52. A minister of my acquaintance once protested that business cannot
possibly function in our society unless it is based on the
Judeo-Christian system of ethics.
- ----In
some ways, supposed Judeo-Christian rules are just as bad as special
business rules. Also red herring. Function isn't morality.
- 53. He told me: “I know some businessmen have supplied call girls to
customers, but there are always a few rotten apples in every barrel.
That doesn’t mean the rest of the fruit isn’t sound. Surely the vast
majority of businessmen are ethical."
- ----This is kind of a straw man fallacy.
You're claiming, without argument, that it's morally okay
for businessers to be lying bags of scum. This (possibly imaginary)
minister is supposedly claiming that the majority of businessers
are not scum. These claims don't really contradict each
other.
- 54. "I myself am acquainted with many who adhere to strict codes of
ethics based fundamentally on religious teachings."
- ----Yuck!.
- 55. They contribute to good causes.
- ----Hopefully to charities that don't
discriminate.
- 56. They participate in community activities. They cooperate with
other companies to improve working conditions in their industries.
Certainly they are not indifferent to ethics.”
- ----That could be nice, depending on
what you mean by "ethics".
- 57. That most businessmen are not indifferent to ethics in their
private lives, everyone will agree. My point is that in their office
lives they cease to be private citizens; they become game players who
must be guided by a somewhat different set of ethical standards.
- ----You don't have an answer the
minister? Also, this claim needs an argument. You keep saying it, but
that's not an argument.
- 58. The point was forcefully made to me by a Midwestern executive who
has given a good deal of thought to the question:
- ----ARGUMENT? Is this
supposed to be an argument from authority? Are we supposed to agree
with this guy because he doesn't think quickly? Or what?
- 59. “So long as a businessman complies with the laws of the land and
avoids telling malicious lies, he’s ethical.
- ----What is his argument for
this claim?
- 60. If the law as written gives a man a wide-open chance to make a
killing, he’d be a fool not to take advantage of it.
- ----Don Robbybobby says that people who
don't hijack trucks are fools. (The mafia regard law-abiding folk as
"chumps".)
- 61. If he doesn’t, somebody else will.
- ----Robbins is mugged. His assailant is
caught and put on trial. The mugger is acquitted because he proves
that if he hadn't mugged Robbins, another mugger would have.
- 62. There’s no obligation on him to stop and consider who is going to
get hurt. If the law says he can do it, that’s all the justification he
needs. There’s nothing unethical about that. It’s just plain business
sense.”
- ----or on anyone else, then. If I feel
like dropping bombs on his Christmas dinner, I'm not obligated to
consider who is going to get hurt.
- 63. This executive (call him Robbins) took the stand that even
industrial espionage, which is frowned on by some businessmen, ought not
to be considered unethical.
- ----Sooooooo it would be okay to steal
all of his Midwestern secrets. Sounds good.
- 64. He recalled a recent meeting of the National Industrial Conference
Board where an authority on marketing made a speech in which he deplored
the employment of spies by business organizations. More and more
companies, he pointed out, find it cheaper to penetrate the secrets of
competitors with concealed cameras and microphones or by bribing
employees than to set up costly research and design departments of their
own.
- ----. . . and robbery and extortion are
a lot easier than working for a living
- 65. A whole branch of the electronics industry has grown up with this
trend, he continued, providing equipment to make industrial espionage
easier.
- ----There's also an underground firearms
market that supplies guns to criminals so that they can, for instance,
rob Robbins.
- 66. Disturbing? The marketing expert found it so. But when it came to
a remedy, he could only appeal to “respect for the golden rule.” Robbins
thought this a confession of defeat, believing that the golden rule, for
all its value as an ideal for society, is simply not feasible as a guide
for business.
- ----What does he mean by "value" here?
Is it value to him, so he can cheat others, but not be
robbed of his gains on his way home?
- 67. A good part of the time the businessman is trying to do unto
others as he hopes others will not do unto him.2 Robbins continued:
“Espionage of one kind or another has become so common in business that
it’s like taking a drink during Prohibition—it’s not considered sinful.
And we don’t even have Prohibition where espionage is concerned; the law
is very tolerant in this area. There’s no more shame for a business that
uses secret agents than there is for a nation. Bear in mind that there
already is at least one large corporation—you can buy its stock over the
counter—that makes millions by providing counterespionage service to
industrial firms. Espionage in business is not an ethical problem; it’s
an established technique of business competition.”
- ---- It's done all the time, so it's
morally okay. Not a good argument.
- 68. We don’t make the laws.’
Wherever we turn in business, we can perceive the sharp distinction
between its ethical standards and those of the churches. Newspapers
abound with sensational stories growing out of this distinction: We read
one day that Senator Philip A. Hart of Michigan has attacked food
processors for deceptive packaging of numerous products.
- ----. . . sometimes resulting in injury
and death of consumers.
- 69. 3 The next day there is a Congressional to-do over Ralph Nader’s
book, Unsafe At Any Speed, which demonstrates that automobile companies
for years have neglected the safety of car-owning families.
- ---- .
. . sometimes resulting in injury and death of members of those
families
- 70. ‘4 Then another Senator, Lee Metcalf of Montana, and journalist
Vic Reinemer show in their book, Overcharge, the methods by which
utility companies elude regulating government bodies to extract unduly
large payments from users of electricity.
- ----Not great, but seems better than
making foods and cars that kill people.
- 71. 5 These are merely dramatic instances of a prevailing condition;
there is hardly a major industry at which a similar attack could not be
aimed. Critics of business regard such behavior as unethical, but the
companies concerned know that they are merely playing the business game.
- ----"Critics of the Mafia regard
extortion and murder as unethical, but the extortionists and hitmen
concerned know that they are just playing the Mafia game."
- 72. Among the most respected of our business institutions are the
insurance companies.
- ----Since
when? And how did they become respected? Do they deserve
respect?
- 73. A group of insurance executives meeting recently in New England
was startled when their guest speaker, social critic Daniel Patrick
Moynihan, roundly berated them for “unethical” practices. They had been
guilty, Moynihan alleged, of using outdated actuarial tables to obtain
unfairly high premiums.
- ----The
cheating bastards
- 74. They habitually delayed the hearings of lawsuits against them
in order to tire out the plaintiffs and win cheap settlements
- ----The
filthy scum
- 75. In their employment policies they used ingenious devices to
discriminate against certain minority groups.
- ----.
. . thereby giving up some profit so they can be pigs to vulnerable
people.
- 76. It was difficult for the audience to deny the validity of these
charges. But these men were business game players. Their reaction to
Moynihan’s attack was much the same as that of the automobile
manufacturers to Nader, of the utilities to Senator Metcalf, and of the
food processors to Senator Hart. If the laws governing their businesses
change, or if public opinion becomes clamorous, they will make the
necessary adjustments.
- ----as
evil people are wont to do
- 77. But morally they have in their view done nothing wrong.
- ----After
WWII, the Nazis also thought that they had in their view done nothing
wrong. So what?
- 78. As long as they comply with the letter of the law, they are within
their rights to operate their businesses as they see fit.
- ----Legal rights, not moral rights
- 79. The small business is in the same position as the great
corporation in this respect. For example: In 1967 a key manufacturer was
accused of providing master keys for automobiles to mail-order
customers, although it was obvious that some of the purchasers might be
automobile thieves.
- ----Maybe they could steal the cars of
Midwestern executives. That would be cool.
- 80. His defense was plain and straightforward. If there was nothing in
the law to prevent him from selling his keys to anyone who ordered them,
it was not up to him to inquire as to his customers’ motives. Why was it
any worse, he insisted, for him to sell car keys by mail, than for
mail-order houses to sell guns that might be used for murder?
- ----Well, this is more of a legislation
question. Has it been proved he's facilitating thievery?
- Until the law was changed, the key manufacturer could regard himself
as being just as ethical as any other businessman by the rules of the
business game.
- ----And Lavrenti Beria could regard
himself as being just as ethical as any other official, by the rules
of the soviet power game. But so what?
- 81. Violations of the ethical ideals of society are common in
business, but they are not necessarily violations of business
principles.
- ---- Red herring fallacy. The question
is, are they violations of moral principles permissible, not
are they violations of business principles
- 82. Each year the Federal Trade Commission orders hundreds of
companies, many of them of the first magnitude, to “cease and desist”
from practices which, judged by ordinary standards, are of questionable
morality
- ----Good for them. (Although I still
like the idea of shooting bad executives.)
- 83. but which are stoutly defended by the companies concerned.
- ----These mass killings when judged by
ordinary standards, are of questionable morality but which are stoutly
defended by the genocidal mobs concerned.
- 84. In one case, a firm manufacturing a well-known mouthwash was
accused of using a cheap form of alcohol possibly deleterious to health.
The company’s chief executive, after testifying in Washington, made this
comment privately: “We broke no law. We’re in a highly competitive
industry. If we’re going to stay in business, we have to look for profit
wherever the law permits. We don’t make the laws. We obey them. Then why
do we have to put up with this ‘holier than thou’ talk about ethics?
It’s sheer hypocrisy. We’re not in business to promote ethics.
- ----Nobody said he was in business to
promote ethics. But they might say he's a greedy scumbag who doesn't
care who he hurts.
- 85. Look at the cigarette companies, for God’s sake! If the ethics
aren’t embodied in the laws by the men who made them, you can’t expect
businessmen to fill the lack.
- ----That's true. We can't expect
businessers to be good people. But they can't expect us to think
they're ethical as they hurt people for profit.
- 86. Why, a sudden submission to Christian ethics by businessmen would
bring about the greatest economic upheaval in history!”
- ----forget christian "ethics". What
about actual morality?
- 87. It may be noted that the government failed to prove its case
against him.
- ----That's a pity. I would have liked to
see him go to prison, and live according to the special "prison game".
- 88. Talk about ethics by businessmen is often a thin decorative
coating over the hard realities of the game:
- ----Translation: businessers who talk
ethics are often actually very evil people. Oh, and how is this
reality "hard"? Aren't you saying it's totally okay?
- 89. Once I listened to a speech by a young executive who pointed to a
new industry code as proof that his company and its competitors were
deeply aware of their responsibilities to society. It was a code of
ethics, he said. The industry was going to police itself, to dissuade
constituent companies from wrongdoing. His eyes shone with conviction
and enthusiasm.
- ----Well, that's a sensible move, and a
good one if it makes things better. Progress is progress.
- 90. The same day there was a meeting in a hotel room where the
industry’s top executives met with the “czar” who was to administer the
new code, a man of high repute. No one who was present could doubt their
common attitude. In their eyes the code was designed primarily to
forestall a move by the federal government to impose stern restrictions
on the industry. They felt that the code would hamper them a good deal
less than new federal laws would. It was, in other words, conceived as a
protection for the industry, not for the public.
- ----Well, if this strategy makes things
even a little bit better, it's still a good thing.
- 91. The young executive accepted the surface explanation of the code;
- ----Of all the characters in this story
so far, this is the one for whom I have the most respect.
- 92. .these leaders, all experienced game players, did not deceive
themselves for a moment about its purpose.
- ----just as all crooks have always done,
all through history.
- 93. The illusion that business can afford to be guided by ethics as
conceived in private life is often fostered by speeches and articles
containing such phrases as, “It pays to be ethical,” or, “Sound ethics
is good business.”
- ----Yes, these speakers are naive. But
maybe some of them are genuinely ethical.
- 94. Actually this is not an ethical position at all; it is a
self-serving calculation in disguise. The speaker is really saying that
in the long run a company can make more money if it does not antagonize
competitors, suppliers, employees, and customers by squeezing them too
hard. He is saying that oversharp policies reduce ultimate gains.
- ----No, he's really saying what he says.
He may be wrong, but he's really saying the things he says.
- 95.That is true, but it has nothing to do with ethics. The underlying
attitude is much like that in the familiar story of the shopkeeper who
finds an extra $20 bill in the cash register, debates with himself the
ethical problem—should he tell his partner?—and finally decides to share
the money because the gesture will give him an edge over the s.o.b. the
next time they quarrel. I think it is fair to sum up the prevailing
attitude of businessmen on ethics as follows: We live in what is
probably the most competitive of the world’s civilized societies.
- ----That's not an attitude on ethics.
And what exactly does "competitive mean here? Is it a
synonym for "ruthless"?
- 96. Our customs encourage a high degree of aggression in the
individual’s striving for success. Business is our main area of
competition, and it has been ritualized into a game of strategy.
- ----So the evil in business arises from
evil in society.
- 97. The basic rules of the game have been set by the government, which
attempts to detect and punish business frauds. But as long as a
company does not transgress the rules of the game set by law, it has the
legal right to shape its strategy without reference to anything but its
profits.
- ----"as long as a company doesn't break
the law, whatever it does is legal" (Tautology)
- 98. If it takes a long-term view of its profits, it will preserve
amicable relations, so far as possible, with those with whom it deals. A
wise businessman will not seek advantage to the point where he generates
dangerous hostility among employees, competitors, customers, government,
or the public at large. But decisions in this area are, in the final
test, decisions of strategy, not of ethics.
- ----"Careful crime bosses will not seek
advantage to the point where he generates dangerous hostility from
corrupt officials and fellow criminals
- 99. An individual within a company often finds it difficult to adjust
to the requirements of the business game.
- ----It's hard to be good when everyone
around you is scum.
- 100. He tries to preserve his private ethical standards in situations
that call for game strategy. When he is obliged to carry out company
policies that challenge his conception of himself as an ethical man, he
suffers. It disturbs him when he is ordered, for instance, to deny a
raise to a man who deserves it, to fire an employee of long standing, to
prepare advertising that he believes to be misleading, to conceal facts
that he feels customers are entitled to know, to cheapen the quality of
materials used in the manufacture of an established product, to sell as
new a product that he knows to be rebuilt, to exaggerate the curative
powers of a medicinal preparation, or to coerce dealers.
- ----First, I don't believe that evil
people generally feel bad about doing bad stuff. Second, oh boo hoo!
- 101. There are some fortunate executives who, by the nature of their
work and circumstances, never have to face problems of this kind. But in
one form or another the ethical dilemma is felt sooner or later by most
businessmen. Possibly the dilemma is most painful not when the company
forces the action on the executive but when he originates it
himself—that is, when he has taken or is contemplating a step which is
in his own interest but which runs counter to his early moral
conditioning.
- ----Seriously? You want us to feel
sympathy for the crawling slimes who initiate evil deeds?
- 102. To illustrate: The manager of an export department, eager to show
rising sales, is pressed by a big customer to provide invoices which,
while containing no overt falsehood that would violate a U.S. law, are
so worded that the customer may be able to evade certain taxes in his
homeland.
- ----Are those taxes fair? Does such
evasion actually hurt any innocent people?
- 103. A company president finds that an aging executive, within a few
years of retirement and his pension, is not as productive as formerly.
Should he be kept on?
- ----Yes. The company made an agreement
with him, and should live up to it.
- 104. The produce manager of a supermarket debates with himself whether
to get rid of a lot of half-rotten tomatoes by including one, with its
good side exposed, in every tomato six-pack.
- ----Good way to lose customers.
- 105. An accountant discovers that he has taken an improper deduction
on his company’s tax return and fears the consequences if he calls the
matter to the president’s attention, though he himself has done nothing
illegal. Perhaps if he says nothing, no one will notice the error.
- ----Ummmm . . . this isn't much of an
ethical problem.
- 106. A chief executive officer is asked by his directors to comment on
a rumor that he owns stock in another company with which he has placed
large orders. He could deny it, for the stock is in the name of his
son-in-law and he has earlier formally instructed his son-in-law to sell
the holding.
- ----Is innocent life or wellbeing
involved? No? Then this isn't an ethical issue.
- 107. Temptations of this kind constantly arise in business. If an
executive allows himself to be torn between a decision based on business
considerations and one based on his private ethical code, he exposes
himself to a grave psychological strain.
- ----In the words of an excellent poker
player, former President Harry Truman, “If you can’t stand the heat,
stay out of the kitchen. Also, this sounds like a good reason to not
be corrupted.
- 108. This is not to say that sound business strategy necessarily runs
counter to ethical ideals. They may frequently coincide; and when they
do, everyone is gratified.
- ----Whoop - de - doo
- 109. But the major tests of every move in business, as in all games of
strategy, are legality and profit.
- ----Prove it.
- 110. A man who intends to be a winner in the business game must have a
game player’s attitude.
- ----And a person who intends to not be
scum must have an attitude of integrity.
- 111. The business strategist’s decisions must be as impersonal as
those of a surgeon performing an operation—concentrating on objective
and technique, and subordinating personal feelings.
- ----Comparing ruthless executives to
surgeons does not help your case. A surgeon who lies about her
abilities, who performs shoddy work, who in general behaves like
Carr's "ethical" executives would be a really horrible thing.
And it's moral responisbility. not "personal
feelings".
- 112. If the chief executive admits that his son-in-law owns the stock,
it is because he stands to lose more if the fact comes out later than if
he states it boldly and at once. If the supermarket manager orders the
rotten tomatoes to be discarded, he does so to avoid an increase in
consumer complaints and a loss of goodwill. The company president
decides not to fire the elderly executive in the belief that the
negative reaction of other employees would in the long run cost the
company more than it would lose in keeping him and paying his pension.
- ----Um, okay. People often do the right
thing for self-serving reasons. So what?
- 113. All sensible businessmen prefer to be truthful,
- ----I doubt that.
- 114. but they seldom feel inclined to tell the whole truth.
- ----sensible of them. It's a good idea
to watch what you tell people.
- 115. In the business game truth-telling usually has to be kept within
narrow limits if trouble is to be avoided.
- ----again a good rule in a lot of
circumstances
- 116. The point was neatly made a long time ago (in 1888) by one of
John D. Rockefeller’s associates, Paul Babcock, to Standard Oil Company
executives who were about to testify before a government investigating
committee: “Parry every question with answers which, while perfectly
truthful, are evasive of bottom facts.”
- ----"be an evasive, dishonest, sack of
excrement."
- 117. This was, is, and probably always will be regarded as wise and
permissible business strategy.
- ----by dishonest people.
- 118. An executive’s family life can easily be dislocated if he fails
to make a sharp distinction between the ethical systems of the home and
the office—or if his wife does not grasp that distinction. Many a
businessman who has remarked to his wife, “I had to let Jones go today”
or “I had to admit to the boss that Jim has been goofing off lately,”
has been met with an indignant protest. “How could you do a thing like
that? You know Jones is over 50 and will have a lot of trouble getting
another job.” Or, “You did that to Jim? With his wife ill and all the
worry she’s been having with the kids?”
- ----This assumes that executives are
married to people who are not themselves scum.
- 119. If the executive insists that he had no choice because the
profits of the company and his own security were involved, he may see a
certain cool and ominous reappraisal in his wife’s eyes.
- ----hopefully she's thinking it's time
to hire an "ethical" divorce lawyer. Remember, stealing, lying, and
every other kind of evils are all just part of the divorce lawyer
game.
- 120. Many wives are not prepared to accept the fact . . .
- ----"lie"
- 121. . . . that business operates with a special code of ethics.
- ----Good for them. At least they're not
scum like their disgusting husbands
- 122. An illuminating illustration . . .
- ----No, no, no need to illustrate. I'm
perfectly willing to believe that at least some good people exist.
- 123. <Excruciatingly boring story of "Tom" and "Mary" mostly
redacted> This wife saw the problem in terms of moral obligation as
conceived in private life; her husband saw it as a matter of game
strategy.
- ----This seems to be basically a matter
of "supporting" his position by pretending that disagreeing with him
can only be based on naivete. He also assumes tha
- 124. As a player in a weak position, he felt that he could not afford
to indulge an ethical sentiment that might have cost him his seat at the
table.
- ----That seems reasonable. Even the most
ethical person needs to choose their battles. Sometimes compromise is
morally allowable. Sometimes
it's morally necessary.
I wonder what Mary would have said if Tom had confessed to marketing
baby formula in such a way as to cause the unnecessary deaths of
countless infant children.
- 125. Some men might challenge the Colbys of business—might accept
serious setbacks to their business careers rather than risk a feeling of
moral cowardice.
- ----To not be scum, you mean.
- 126. They merit our respect—but as private individuals, not
businessmen.
- ----Really, it is never the case that
anyone merits our respect as a businessman. Woo-hoo, look at
me, I make lots of money! That's nice for you, but you making profits
does not in itself merit any respect from me. If anything, I look down
on you, you moneygrubbing twat.
- 127. When the skillful player of the business game is compelled to
submit to unfair pressure, he does not castigate himself for moral
weakness. Instead, he strives to put himself into a strong position
where he can defend himself against such pressures in the future without
loss.
- ----It is really hard to resit making
comparisons with skillful players of the crime game, skillful
stormtroopers of the Waffen SS, skillful chekists of the KGB . . .
- 128. If a man plans to take a seat in the business game, he owes it to
himself to master the principles by which the game is played, including
its special ethical outlook. He can then hardly fail to recognize that
an occasional bluff may well be justified in terms of the game’s ethics
and warranted in terms of economic necessity. Once he clears his mind on
this point, he is in a good position to match his strategy against that
of the other players. He can then determine objectively whether a bluff
in a given situation has a good chance of succeeding and can decide when
and how to bluff, without a feeling of ethical transgression.
- ----I cannot imagine that you get
invited to many parties, the pompous way you talk.
- 129. To be a winner, a man must play to win.
- ----Wanker
- 130. This does not mean that he must be ruthless, cruel, harsh, or
treacherous.
- ----Oh, that's nice. So these things are
ruled out after all?
- 131. On the contrary, the better his reputation for integrity,
honesty, and decency, the better his chances of victory will be in the
long run.
- ----This implies that no
businessman deserves a reputation for honesty
- 132. But from time to time every businessman, like every poker player,
is offered a choice between certain loss or bluffing within the legal
rules of the game. If he is not resigned to losing, if he wants to rise
in his company and industry, then in such a crisis he will bluff—and
bluff hard.
- ----Um, yeah, sure. But this is waaaaay
off the topic of whether the kinds of bluffing that damage, injure, or
kill consumers are morally acceptable.
- 133. Every now and then one meets a successful businessman who has
conveniently forgotten the small or large deceptions that he practiced
on his way to fortune. “God gave me my money,” old John D. Rockefeller
once piously told a Sunday school class. It would be a rare tycoon in
our time who would risk the horse laugh with which such a remark would
be greeted.
- ----No, no, there are still hypocritical
assholes in the world. Self-serving stupidity never, ever dies.
- 134. In the last third of the twentieth century even children are
aware that if a man has become prosperous in business, he has sometimes
departed from the strict truth in order to overcome obstacles or has
practiced the more subtle deceptions of the half-truth or the misleading
omission.
- ----I wish this was true. It would make
things a lot better if all consumers were firmly convinced that all
business people are fundamentally dishonest and untrustworthy.
- 135. Whatever the form of the bluff, it is an integral part of the
game, and the executive who does not master its techniques is not likely
to accumulate much money or power.
- ----Which implies that anyone who has
any significant quantity of money or power is a lying. Good to know.
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